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10 Days Return Policy

 

10 day return title 2

Great News! 10 Days Return Policy. 100% Satisfaction Guarantee.

We've heard you, babes. We have upped our clothes quality and have received GREAT feedback from you all. We're excited to announce a new 7-Day 10 Days' return policy for all our clothes. Buy now and think later! We give you 100% satisfaction guarantee. If you're not satisfied with our clothes in any way, just send it back to us. We will give you full refunds in store credit and/or cash, subject to terms and conditions. No question asked. 

Check Out Our Latest Terms and Conditions for The Return Policy

Terms and Conditions

1) Bikini and accessories cannot be returned and/or exchanged.

2) All returns/ exchange must be sent back to our office within 10 normal days(including Saturday and Sunday) from the date you receive the item with proof of purchase ( order number / Facebook order/ Email order). Kindly send us the tracking number through email at This email address is being protected from spambots. You need JavaScript enabled to view it. once sent out as proof of return.

If you want free return postage fee, please come drop off the item at our address at

Weeclicks Network Sdn Bhd(1030888-W)
Unit 104-B, Block B,  
Jalan PJS 11/2, Bdr Sunway,
47500 Subang Jaya
Selangor, MALAYSIA (next to Restoran Seri Bidara)

3) Item(s) must be returned in the original condition unaltered, unworn, unwashed, no defect, and with tags intact.

4) Vichi Fashion is not responsible for returned parcels until they arrive at our HQ. Please retain the postage receipt and tracking number as proof of return.

3) Refund can be in store credit ( valid for 2 years) or cash for normal priced items. We will refund the cash to your bank account within 10 working days from the date we receive your item(s). However, during stock clearance and promotional campaigns, refunds can only be in store credit.

4) Customers need to bare the postage fees for sending and return.(The postage fees you pay for your item(s)) Vichi Fashion will not refund any postage fees to customers.

5) Customers who pay with their credit cards and wish to return and exchange, there will a processing fees 3% of your total bill and will be deducted when we issue store credit or cash refund.

6) All requests to exchange/return/ refund in cash previously order ( before 12th Aug 2016) will not be entertained.

CHECK OUT OUR LATEST COLLECTION

Myung-soon Set Wear

Myung-soon Set Wear

RM 199.00 RM 185.00
Discount: RM -14.00
So-young Dress

So-young Dress

RM 159.00 RM 145.00
Discount: RM -14.00
Ji-young Dress

Ji-young Dress

RM 99.00
Discount: RM 0.00
Mi Sun Dress

Mi Sun Dress

RM 159.00 RM 145.00
Discount: RM -14.00
Wendy Bandage Dress

Wendy Bandage Dress

RM 109.00
Discount: RM 0.00
Princess Georgia Dress

Princess Georgia Dress

RM 199.00 RM 185.00
Discount: RM -14.00
Ellie Dress

Ellie Dress

RM 109.00
Discount: RM 0.00
Deborah Dress

Deborah Dress

RM 129.00 RM 119.00
Discount: RM -10.00
 

Data Protection Act

VICHI Fashion

(Weeclicks Network Sdn Bhd)

- Personal Data Notice -

In compliance with the Personal Data Protection Act 2010 and its regulations, this notice is issued to all our valued customers and/or prospective customers. This Notice will inform you of your rights with regards to your personal data that has been and/or will be, collected and processed by us.

  • Collection and processing of personal data

We have collected and will collect your personal data to be processed by us and/or on your behalf in the course of your present or future dealings with VICHI Fashion operated by Weeclicks Network Sdn Bhd(1030888-W)("we", "our", "us", or "Company"). Your personal data enables us to achieve the Purposes stated herein.

  • Description of personal data

The personal data that you will provide may include but not limited to your name, age, identity card number or passport number, address of correspondence, including office address, gender, date of birth, contact information, e-mail address, mobile number, house number, facsimile number, and office number.

  • Purpose

The collection and processing of personal data includes but not limited to the following purposes:

  • To deliver the products you have purchased from VICHI
  • To update you on the delivery of the product and for our customer support purposes
  • To provide you with relevant product information
  • To process your orders and to provide you with services and information offered through our website and which you request
  • Further, we will use the information you procide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customize them for users identify visitors on our website; carry out research on our users' demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes
  • Customer relationship management procedures whichever we deem necessary and fit;
  • Client profiling activities in connection with our services and products;
  • Communication with you and delivery of information by e-mail, telecommunication means, including telephone calls or text messages or social media about products and services offered by Class Of Third Parties under the clauses herein;
  • customer loyalty programmes; and
  • Such other purposes provided for in our particular services or products offered by us;
  • Internal Records & External (Marketing)
  • Marketing of our products/ services to you whether present or future;
  • For purposes relating to any of the above, including but not limited to research, benchmarking and statistical analysis;
  • Internal record keeping;
  • Legal Compliance
  • Prevention, hindrance, reporting of any crime including but not limited to fraud, bribery and money laundering;
  • Compliance to any legal or regulatory requirements relating to the provision of our services/ products and to make disclosure under the requirements of any applicable law, regulation, direction, court order, order, by-law, guideline, circular, code applicable to us or any associated, subsidiary, related companies of our group.
  • Sources

The sources that we may obtain your personal data includes but not limited to booking forms, registration forms, online forms, agreements you have signed, name cards or any identity materials that you have distributed voluntarily; and business directory(ies) or listing(s) that you have subscribed to share your information, etc.

  • Class of Third Parties

VICHI does not sell, share or trade customer's personal information collected online with third parties. Personal information collected online will onl be disclosed within our corporate group and sister companies for internal use only.

We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).

When you register as a user on VICHI website, we will also use your personal information to send you marketing and/or promotional materials from time to time. If relevant, we will allow our sister companies to send relevant marketing materials to you. You can unsubscribe from marketing information at any time by using the unsubscribe function within the electronic marketing material.

Payments that you make through the Site will be processed by Weeclicks Network Sdn Bhd. You must only submit to us or our Agent or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes.

Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.

Any person to whom we are compelled to or required under law or in response to a local or state or federal authority, industry regulator, enforcement agency, statutory authority, court of laws, tribunal, arbitration centre, commission or council or association legally authorized by law.

  • Your Obligations

It is obligatory for you to supply your personal data to us in the most accurate manner.

Failure to supply and consent to the Processing of the Personal Data in relation to the Purpose will:

  • result in us being unable to provide you (i.e. customers/prospective customers) with the information, notices, services and/or products requested;
  • result in us becoming unable and/or our selected authorized third parties to send you information by e-mail, telecommunication means (telephone calls and text messages) or via social media concerning related and unrelated products and services offered by us and our affiliated business partners which we consider will or may interest you.
  • Your Rights
  • Right to request access to personal data

You are entitled to request access to your personal data that is processed by us with reasonable notice.

  • Right to request correction of personal data
  • You can update your personal information anytime by accessing your account on ZALORA website. For any other corrections, you are entitled to request the correction of your personal data that is held by us with reasonable notice. With respect to this, you may:
    • request correction and/or update of your personal data that is inaccurate, incomplete or out-of-date; and
    • request retention of your personal data only as long as necessary for the fulfillment of the Purpose stated in clauses herein.
  • In accordance with the malaysian personal data protection act 2010, and to the extent not limited by any other applicable law, we may:
    • Charge a fee for processing your request for access or correction to the personal information; and
    • Refuse to comply with your request for access or correction to the personal information.
  • Rights to limit processing of your personal data

You are entitled to limit our processing of your personal data by expressly withdrawing in full, your consent given previously, in each case, including for direct marketing purposes subject to any applicable legal restrictions, contractual conditions, and within a reasonable amount of time period. You may opt out of receiving any communications from us at any time by clicking on the "unsubscribe link" on the relevant e-mail communications.

  • Contact to make inquiries and complaints regarding personal data

If you intend to exercise your rights in clauses herein to make inquiries or complaints regarding your personal data, our policies, procedures in relation to processing your personal data, you may contact the relevant department as follows:

  • Department: CUSTOMER SERVICE
  • Contact No.: 03-5036 7644
  • E-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Postal address: B-09-02, Empire Subang, Jalan SS16/1, 47500 Subang Jaya, Selangor Darul Ehsan, Malaysia
  • Other Information

You may visit our website http://vichi.com.my/index.php?option=com_content&view=article&id=10:privacy-policy&catid=11:about-vichi&Itemid=258 to learn more about our privacy policy.

Privacy Policy

We take our customers privacy seriously and we will only collect and use your personal information as outlined below.
Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information, which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.
We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.
If you have any comments or suggestions, we would be pleased to receive them at our address or by emailing us at


Collection of Personal Information

VICHI does not sell, share or trade customers personal information collected online with third parties.
When you create a VICHI account the personal information we collect may include your:

    Name
    Delivery Address
    Email Address
    Telephone Number
    Mobile Number
    Date of Birth
    Gender

The personal information we collect from you will be used in some or all of the following ways:

    To deliver the products you have purchased from VICHI
    To update you on the delivery of the product and for customer support purposes
    To provide you with relevant product information
    To process your orders and to provide you with the services and information offered through our website and which you request
    Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customise them for users; identify visitors on our website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes

We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).

When you register as a user on VICHI website, we will also use your personal information to send you marketing and/or promotional materials from time to time. If relevant, we will allow our sister companies to send relevant marketing materials to you. You can unsubscribe from marketing information at any time by using the unsubscribe function within the electronic marketing material.

Payments that you make through the Site will be processed by our company name, Weeclicks Network Sdn Bhd. You must only submit to us or our Agent or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes.

Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorised third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.

Updating Your Personal Information
You can update your personal information anytime by accessing your account on VICHI website.


Security of Your Personal Information
VICHI ensures that all information collected will be safely and securely stored. We protect your personal information by:

    Restricting access to personal information
    Maintaining technology products to prevent unauthorised computer access
    Securely destroying your personal information when it's no longer needed for our record retention purposes


Disclosure of Personal Information

We will not share your information with any other organisations other than related companies, sister companies and those third parties directly related to the delivery of the products you have purchased from VICHI website. In exceptional circumstances VICHI may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes. VICHI is committed to complying with the PDPA (Personal Data Privacy Act 2010) and the National Privacy principles.

We may however use your contact information to send newsletters from us and from our related companies.

If you believe that your privacy has been breached by VICHI please contact us at  and we will resolve the issue.


Collection of Computer Data
When you visit VICHI, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:

    Your computer's IP address
    Browser type
    Webpage you were visiting before you came to our site
    The pages with in VICHI you visit
    The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.

This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.

As part of the above, VICHI may use Google Analytics features based on Display Advertising, including but not restricted to the following: Remarketing, Google Display Network Impression Reporting, DoubleClick Campaign Manager integration, and Google Analytics Demographics and Interest Reporting. Using the Google Ads Settings (https://www.google.com/settings/ads), you can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.

VICHI also uses Remarketing with Google Analytics to advertise online; third-party vendors, including Google, may show VICHI ads on sites across the Internet. VICHI and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on visitors’ past visits to VICHI, as well as report how ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to VICHI.

Changes to the Privacy Policy
VICHI reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.


Complaints about breaches of privacy
If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..">.


Personal Data Notice
In compliance with the Personal Data Protection Act 2010 and its regulations, this notice is issued to all our valued customers and/or prospective customers. This Notice will inform you of your rights with regards to your personal data that has been and/or will be, collected and processed by us.

Please see here for more information on the Personal Data Notice.

Shipment and Fulfilment Policy

 

Poslaju :

West Malaysia- 1 or 2 clothes RM6

Sarawak- 1 or 2 clothes RM9

Sabah- 1 or 2 clothes RM10

We might use CITILINK courier service for those big parcels example 6 dresses and above due to

company preference. Normally, Poslaju courier service will be our first choice.

Kindly note that pre order clothes need 8-14 day to reach after payment. Once we send out, we will

update customers with tracking number through email. Customers need to check their own parcels after

tracking number are given, VICHI FASHION will not responsible if missing happens.

How to Make Order and Buy

Step 1

Register at http://www.vichi.com.my

Step 2

Click on "BUY NOW"

Step 3

Click on "SHOW ITEMS"

Step 4

1Please fill up the details.

2Please select "Credit Card(paypal)"

OR

Select "Bank Transfer"

Name: Weeclicks Network Sdn Bhd

Bank: CIMB Bank Berhad

Account Number: 8003139593

3Please accept the terms of service.

Step 5

Click on "CONFIRM PURCHASE" to make payment as shown in the total above.

3 Items and above FREE postage

Step 6

1 For bank transfer, please type in your Order Number for easy tracking.

 

Payment Done!

Please send an email of your Order Number & Payment Receipt (Print Screen Receipt) to our email

address:

OR

You can also send the receipt through VICHI's facebook inbox too.

Please remember to send BOTH order number and receipt to avoid any delay in your shipment.

Kindly note that pre order clothes need 8-14 day to reach after payment. Once we send out, will update you with tracking number through email.

Thanks for your support and have a nice day.

 

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